What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have been going to SoundPoint Hearing for about 4 years. Ben Vanderlip, the Audiologist, was more than helpful in fitting me with the proper aids and then goes above and beyond to see me regularly and make adjustments as my hearing needs change. I'm on my second pair of...

Judy Nelson, on Google

These folks are fantastic to work with! Dr. Ben listens carefully to you, the patient about your hearing issues, runs diagnostic hearing test and then talks to you about his findings and recommendations. He is very cost minded, and understands that hearing aids are a big investment in your life,...

Naida Bacon, on Google

Ben is very personable and knowledgeable. The Starkey hearing aids he sold me are great! Ben listens, makes a few adjustments, and I'm hearing great! He even squeezed me in one time to adjust my in-ear announcement volume levels. Tanya handles the office and is very friendly.

Michael Sikorsky, on Google

Both my son and myself had our hearing checked at this facility. We’ve been here before, two years ago, but it was being run by different people. Well, all I can say, is that it was very pleasant dealing both with front desk and having hearing tested again, to find...

Susan Stehl, on Google

Great experience. We have been to many audiologist in the past and have never meet any one as knowledgable as Ben L. He was thoughtful, caring and truly concerned about my husbands hearing issues. We highly recommend him and his great staff. They are wonderful.

susan cartney, on Google

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